Customer Success Management @ ITRAK

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What is Customer Success Management?

Customer Success aims to get the most out of your ITRAK experience. There is always something that you could be doing to improve your knowledge, your usage of the system, your drive to meet the needs of your users, corporate goals, and so on. We're here with your regardless of where you are in your product journey.

CSM as an Analogy...


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CSM touches ALL aspects of ITRAK operations.


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Relationship Management Redifined

Long after your implementation of ITRAK 365 is finished, we will still be in touch. Our Customer Success Team is the new standard in long-term customer relationship building. Your goals and our goals should always be mutually aligned. We want to see you grow!

Our CSMs are focused on the health and quality of your continued ITRAK usage and how it fits the ever-changing needs of your business. Regular communication is essential and we do our best to stay connected and informed about your world.

Whether you have a simple business question or an operation-critical change in mind, engaging our CSMs is the first step and is as easy as picking up the phone or sending us a message.

Contact CSM

Please reach out to us directly or fill out this form and we’ll get back to you as soon as we can.

csm@neosystems.com


Not looking for CSM? See other contact options below.


ITRAK 365

Suite 500, 1331 Macleod Trail SE
Calgary, Alberta, Canada
T2G 0K3

Standard Support: support@neosystems.com

Premium/Plus Support: premiumsupport@neosystems.com

Customer Success Management: csm@neosystems.com

Sales: sales@neosystems.com

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