ITRAK 365 Support

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ITRAK 365 Support is here to help you with your various iTrak 3 (Legacy), ITRAK 365, NAV/AX, Dynamics 365, Azure, Power BI issues, and more.

Support comes in Standard, Premium, and Premium Plus options. Response Times, Business Hours, Escalation Options, and Contact Methods will vary accordingly. For more information, please consult the following documentation. If you are unsure of what plan you're on, feel free to ask us or check with your Consultant or CSM. We'd be happy to review your Support needs at any time.


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The above respresents just a small highlight of the Support Services offered. For a full listing please download the Customer Support Services Listing Matrix here.

Looking for a phone number? Premium and Premium Customers can reach us at our dedicated line: 1-877-65-ITRAK (1-877-654-8725).

Contact Support

Please email us directly or fill out this form and we’ll get back to you as soon as we can.

Did you know that you can also submit a Support Case through your own Customer Portal? Click here to find out how?

support@neosystems.com


Not looking for Support? See other contact options below.


ITRAK 365

Suite 500, 1331 Macleod Trail SE
Calgary, Alberta, Canada
T2G 0K3

Standard Support: support@neosystems.com

Premium/Plus Support: premiumsupport@neosystems.com

Customer Success Management: csm@neosystems.com

Sales: sales@neosystems.com

What can ITRAK's Professional Services Team do for you? See our Examples...

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Get to know your ITRAK Support reps!

- Kassem Elrafih

"Mr. 24/7. More often than not if you're dealing with Support, you're dealing with Kassem. He's an avid basketballer, likes a good shawarma, Twitch, and hitting up dessert spots with his wife. Find him on LinkedIn and Facebook."